For Cancellations please contact the us via email to [email protected]
Transactions to transfer money to your JOY FOCUE TECHNOLOGY PRIVATE LIMITED （”JOY FOCUE“） cash account have to be made through third-party payment gateways. JOY FOCUEis not responsible for the denial or rejection of any transactions as they are subject to the terms and conditions of the third-party payment gateways. We have the right to cancel a transaction at any point of time solely according to our discretion in which case if the payment is successful, then the transaction will be reversed, and the money credited back to your payment instrument.
In cases of accidental or erroneous cash credits to any party, user or company, we can independently or you can request for a refund within 2 workings days of initiating the transaction. JOY FOCUE will process the refund if it is a genuine case of accidental or erroneous cash credit, which is clear from your request or after our own independent investigation. The refund amount will be credited within two weeks to the financial instrument/platform that was used to make the corresponding transaction.