Terms and Service

Important Notification

    As per the recent changes made to the Telangana State Gaming Act 1974, playing online rummy with cash has been banned in the State of Telangana. In compliance with the Ordinance, we have made changes to our services and have stopped offering cash online rummy games in Telangana.

SweetRummy.in’s Terms of Service

    All products and/or services relating to the games (collectively called "Services" hereinafter) provided to you and offered by JOY PLUS TECHNOLOGY PRIVATE LIMITED or its affiliates, subsidiaries, associates and partners (hereinafter referred to as "We" or "Us" or "Our") through the website https://www.SweetRummy.in (hereinafter referred to as the "Website") are subject to these Terms of Service (hereinafter referred to as "Terms").

    YOU SHOULD READ ALL THE TERMS PRIOR TO THE USE OF OUR SERVICES. HERE "YOU" REFERS TO ENTITIES LIKE "YOUR" OR "USER" OR "PLAYER".

    You may note that if any single term mentioned in SweetRummy.in’s Terms of Service is found out to be either unlawful or unenforceable or is determined to be invalid or voidable or void for any grounds by either a judicial or quasi-judicial body in India, it will not by any means affect the enforceability and validity of our mentioned Terms of Service.

    If you do not wish to adhere to our Terms of Service or any of our future changes or modifications to our Terms, you may opt to cease the use of any and all features of our website along with any services that we offer.

Agreement

    We advise you to read our Terms carefully and understand them properly. All the clauses in the Terms of Service of SweetRummy.in are expressed clearly below and included in the medium of reference that can be accessed by clicking on the related links. You should make sure that you have read and clearly understood our Agreement before becoming a member of SweetRummy.in and you must agree to follow our Terms of Service, Privacy Policy and Game Rules. You are by all means bound by our Agreement in any instance when you choose to use our services or games or software. We reserve the right to modify and amend our Terms at any time. When we do make changes, we will inform you by sending you "Notice" at your email address registered with us. We will also update any changes on our website. We may make changes to the Terms in order to review any of our policies and game rules. If you do not agree with the changes and new rules, you can choose to cease using our Services of online rummy games by deleting your account on SweetRummy.in and informing us that you have deleted your account. If you continue using our Services after any amendment or changes to the Terms of Service by us, it will be assumed that you have agreed the changes made to the Terms of Service and you agree to abide by the new rules.

Description of Our Rummy Games Services

    We provide our users and members with an excellent opportunity to enjoy our multiplayer rummy games 24x7. You can play online rummy, a game of skill, with our seamless software and IT services with other online rummy players on the Internet.

    Our Services are only intended to allow you to play rummy for the sole purpose of entertainment. As online rummy is 100% legal in India, SweetRummy.in is not responsible for any acts of betting and gambling that may take place outside our Website. The states of Assam, Odisha, Telangana and Kerala do not permit the deposit or withdrawal of cash to play cash rummy games, so we do not offer the service of cash games to players in telangana, Odisha, Assam and Kerala.

    We are legally obliged to deduct tax at source (TDS) on the winnings of more than Rs.10,000/- in a single tournament, a single Pool Rummy game, or a single Points Rummy game. TDS at the rate of 30% will automatically be deducted from any such winnings, and in such cases, you will be required to provide us with your Permanent Account Number (PAN), if you have not already done so. We reserve the right to verify your PAN from time to time and to cancel any prizes should your PAN be found inconsistent in our verification process.

Jokers and Game Variants

    At SweetRummy.in, you can play 13-Card Pool Rummy, 13-Card Deals Rummy, 13-Card Points Rummy and Rummy Tournaments .

    The users can take advantage of printed Jokers and wild Jokers to win a game in all of the above-mentioned game variants except the Tournaments, wherein only wild Jokers are available.

Membership Eligibility to Play Rummy Games

     We do not allow people who are under the age of 18 years to play our games, as there could be possible restrictions on granting games access to anyone who is below the age of eighteen years. You should be well aware that if you allow or assist anyone who is below 18 years of age to access our Website or Services on your computer or Internet-enabled gadgets, Internet connection and/or accessibility (either borrowed or owned or leased), you will solely be responsible for your act and accept complete liability for any outcome. Neither SweetRummy.in, nor any other third party content provider, nor their related agents shall/will be responsible and liable for any direct or indirect, incidental or consequential injuries or damages that can arise as a result of the use of or inability to use our Website by the user who is below the age of 18 years, regardless of instances when such party or agent has been warned of or advised against the possibility of similar injuries or damages.

     We reserve the right to request/demand your proof of age at any moment to check and verify that no minor is using our Services to play rummy games. We also have the right to ban any person from playing our rummy games, if the person provides a false proof of age or is under suspicion of being under-age.

Creation of User Account and its Operation

     To play our rummy games, you are required to register with us on our Website. After you click on “Register”, you will have to create your own login name and password along with additional information that may not be mandatory. For account verification, you may be required to provide more personal information when you opt to play rummy with cash.

     For security purposes, you may be required to verify the authenticity of the information you have provided, which may require additional proofs and documents. If you fail to provide them, we reserve the solemn right to suspend or terminate your user account and registration on our Website. You should know that we are not obligated to cross-check or verify your information and hence we do not take any responsibility for any consequences or outcomes that may result from your providing false, incorrect, incomplete, concealed or irrelevant information. Therefore, you are required to provide us with complete and authentic information to the best of your knowledge to play our online rummy games. Also, you should not be a politically exposed person or convicted of any crimes. You should not be on the UN sanction list/ work for UN sanction list.

Geography, Jurisdiction, Payments and Player’s Funds

     Before you add cash to your Sweet Rummy account or play cash rummy games on our Website, you must acknowledge the legality of playing cash rummy games in the jurisdiction from where you are playing the cash games. You are prohibited to play cash games on SweetRummy.in if you are not legally competent to perform transactions in Indian Rupees through banking channels in India and/or if you are not accessing SweetRummy.in from a jurisdiction where playing cash online rummy games is legally permitted. Any violation of this policy will be considered a breach of the our Terms, and as a result, your Sweet Rummy account will be locked immediately and you will not be entitled to receive any prizes or refunds from any such cash games you might have participated in on our Website. You also acknowledge that the state laws of Assam,Nagaland,Orissa,Sikkim and Telangana, also called the Restricted Territories, do not permit their residents to play cash rummy games. You shall abide by these state laws and will not use Sweet Rummy’s Services to deposit cash, withdraw cash, or participate in cash games on Sweet Rummy while residing in these states.

    

     You acknowledge that people living in territories classified as Restricted Territories are prohibited from playing on SweetRummy.in or using SweetRummy.in services. You agree to not access the Sweet Rummy Website or App from a Restricted Territory. Accessing the Sweet Rummy Website or Mobile App from a Restricted Territory by using IP or GPS masking software programs such as Fake GPS, GPS Spoofer, etc. is a breach of SweetRummy.in’s Terms of service. Such breach of our Terms of Service will result in you getting permanently locked and the deletion of your Sweet Rummy account with forfeiture of all the balance in the account. Furthermore, such an action is also a violation of applicable laws, and you shall be solely liable to any penalties and/or penal action under applicable laws.

    All transactions on our Website shall be in Indian Rupees. Once you register on our Website, we maintain a user account for you to keep a record of all your transactions with us. Payments connected with participation in Cash Games have to be made through your Sweet Rummy user account. All cash prizes won by you are credited by us into your Sweet Rummy user account.

     When making a payment, please ensure that the instrument used to make the payment is your own and is used to Add Cash into your user account only. Subject to the “Add Cash” limits (limits on players’ adding cash to their Sweet Rummy account) specified by us from time to time, you are free to deposit as much money into your Sweet Rummy account as you want for the purpose of participating in Cash Games on the Website. Sweet Rummy wants you to play responsibly on the Website. The ability to add cash to your user account shall be subject to the monthly “Add Cash” limits, which we can be set by us with undertakings, indemnity, waiver and verification conditions as we deem appropriate in our sole discretion.

     Payments made by Credit card, Debit card, Prepaid cash card and internet banking are processed by third party payment gateways. Similarly, payments made via other payment modes also require an authorization by the intermediary that processes the payments. We are not responsible for any delays or denials/rejections at their end and processing of payments will be solely in terms of their policies and procedures and we will not be in any way responsible for that. If there are any issues in connection with adding cash, a complaint can be sent to us following the complaint procedure provided in the "Complaints and disputes" section. You agree that in an event of your credit being delayed or eventually declined for reasons beyond our control, we will not be held liable in any manner whatsoever. Once a payment/transaction is authorized, the money is credited into your user account and is available to you to play Cash Games on our Website.

     We have the right to cancel a transaction at any point in time solely at our discretion, in which case if the payment is successfully made, then the transaction will be reversed and the money credited back into your payment instrument. Player funds are held in trust by us in specified bank accounts. Sweet Rummy keeps all its players' funds unencumbered and your funds will be remitted to you in due course subject to the Terms and Conditions applicable to the withdrawal of funds. Funds held in your user account are held separately from our corporate funds. Even in the extremely unlikely event of an insolvency proceeding, your claim on the deposits will be given preference over all other claims to the extent permissible by law.

Your Password, Your Responsibility

     After you have registered on our website, it is your sole responsibility to make sure that you do not disclose your passwords to anybody, be it your friends, family members, third party, or anybody whosoever. Please create a strong password of minimum 8 characters so that it can not be tampered with. We will not in any way be responsible if your user account is logged in to or accessed by anybody else by using your password.

Technical Failures

     It is possible that you sometimes face disruptions including, but not limited to, errors, disconnection or interruptions in communication because of issues in the Internet services, software or hardware that you are using to avail our Services.

     SweetRummy.in shall not in any way be liable for any network disconnection on your computer, mobile or device caused by any fault or error at your end and shall not compensate you for any losses arising from such disconnection. In case of any disruption of service at SweetRummy.in’s end while a game is in progress, SweetRummy.in shall cancel the game and refund your points/cash regardless of the status of the game.

     While playing a cash game, you take full responsibility for the risk of internet disconnection or interruption of communication between your computer/mobile/device and the SweetRummy.in’s servers, any lag in or freezing of the game or software, or any other problems attributable to your computer/mobile/device or network.

     SweetRummy.in shall not be responsible for any disconnection of your computer, mobile or device from SweetRummy.in’s server, except in the case of a crash of SweetRummy.in’s server.

    If there is a disconnection or disruption for a short time in the middle of a game, you shall remain seated at the table and can resume to play once the connection is restored, unless you have been eliminated.

Warranty

     SweetRummy.in is committed to providing updated, accurate, complete and reliable information by publishing it on the Website. However, it is to be noted that we do not represent the suitability of the information published in documents or any other information that is updated on our website. Therefore, all the information and related graphics and images are to be considered “as is” without any warranty whatsoever expressed or implied by us. We hereby solemnly disclaim and discard all warranties about this information as well as all implied warranties and conditions of our merchantability, title and non-infringement, appropriateness to any particular purpose, and accuracy of our site, software and games of rummy. We do not give any warranty that the servers of our online rummy games will run error-free, uninterrupted, or that they will not get affected by bugs, defects or viruses of any kind. Hence, we reserve the right to determine at our sole discretion whether any issue at our end is responsible for any error or disruption or malfunction. We can limit your playing of our rummy games or tournaments or terminate your account if we determine that you are responsible for causing any malfunction or disruption intentionally. SweetRummy.in is not liable for any assumed or potential wins in any unfinished rummy games or tournaments on the Website.

Software Usage

     It is strictly forbidden for anyone to use our software for any commercial purposes. Our software is meant only for playing rummy games for personal entertainment. You must use your Sweet Rummy account only for playing games on the Website and should not attempt to manipulate, decode, modify, disassemble, decompile, reverse or re-engineer our software in any manner. Please note that Use of Bots or Automatic Play is prohibited. Any attempt to use artificial intelligence that includes, but is not limited to, robots, in connection with our rummy games and software is strictly forbidden. All the actions on and related to the Website that you perform must be executed by you only through the user interface that is accessible on our Website

Fair Play policy

     We take the fair play of Online Rummy on Sweet Rummy very seriously. In order to prevent any form of fraud or unfair play in our games and on our site, all user actions including deposits, identity verification, rummy games, and individual hands are monitored to ensure a safe, legal and fair environment for all our users.

     Rummy can be played by you with your circle of friends, but as a social game, not a team effort. Every single game must be a fair individual effort. Hence, as part of the Fair Play Policy and to prevent any form of fraud and in-game collusion, all user actions are monitored and recorded as mentioned above. 

     Any detection of a breach of our Fair Play Policy, such as, but not limited to, fraudulent deposits under a stolen identity or collusion in play, shall result in prompt and serious action by Sweet Rummy against the suspected user, as detailed in the section entitled Breach and Consequences below.

Fair Play Deposit and Withdrawal policy

Depositing and withdrawing money without playing any or a reasonable amount of games is a violation of our Fair Play Deposit and Withdrawal Policy. Consecutive deposits and withdrawals are considered money laundering actions, which is not permitted on Sweet Rummy. Any user found committing such an action is in violation of our Fair Play Deposit and Withdrawal Policy and after the investigation is subject to a penalty. Any user deemed to be a fraud user for any reason, for example, found depositing or withdrawing from/to a fraudulent account, is subject to legal action by the Sweet Rummy Management including, but not limited to, the confiscation of the user's balance and locking of the user's account permanently.

Players can withdraw funds only if they have played cash games equivalent to the deposits they have made on Sweet Rummy. Sweet Rummy reserves the right to confiscate the funds if any user is caught depositing money and placing a withdrawal request without playing games equivalent to the deposit amount. In any such case, the user will have to provide their bank statement clearly showing the deposit made into his/her Sweet Rummy account.

Additionally, in all such cases, the withdrawal amount will only be refunded to the user’s Sweet Rummy account and will not be transferred to the user’s bank account.

Any user identified for engaging in such activities more than once shall have their accounts locked and any available funds in that account confiscated.

You may withdraw your winnings to an Indian Bank Account, using an electronic bank-to-bank transfer/NEFT for the amount of your winnings.

You agree that all the withdrawals you make are governed by the following conditions:

Breach and Consequences

     If we have evidence, through our investigations or reasonable belief, of a breach of our Terms of Service by you and/or that your continued access to our Website is detrimental to the interests of SweetRummy.in or our users or the general public, then we reserve the right to take one or all of the actions below at our discretion:

    Permanently suspend your user account on our website.

    Forfeit the amount of cash left in your account.

    Demand and order damages for breach of SweetRummy.in Terms of Service and take required civil actions to recover damages.

    Initiate steps of prosecution for damages and violation that is equivalent to offences in law.

    Put restrictions on the access of our games by users who are suspected in cases of cheating or colluding.

    Bar you from playing or registering on SweetRummy.in in the future, as we reserve the right to restrict you from playing our online rummy games.

    The action taken by us will be solely due to your breach of our Terms of Service; the action shall be final and decisive that will be binding on you. Any action taken by us will be without any prejudice to our other rights and remedies that are mentioned and available in law or equity.

Governing Law, Dispute resolution and Jurisdiction

    The agreement in our Terms of Service shall be followed, governed, and interpreted and construed in accordance with the laws of India. All or any disputes, complaints, differences, etc, shall be subject to Arbitration under the law of Arbitration and Conciliation Act of 1996.

Content

    All the online content, materials and information on our website are collectively referred to as ‘Content.’ It includes a wide range of online items like images, designs, multimedia clips, graphics, logos, information, text content, games, software, animation, marks, hyperlinks, and pictures. These content, whether or not belonging to us, are thus protected and secured by applicable intellectual property rights. In addition, we are free to record and use, in any manner whatsoever, all chat content, images, emails, and recommendations sent by any member or user of our Website, as they form a part of the Content of SweetRummy.in.

    We would also like to inform you that our Website may contain information about third parties and have hyperlinks to them. We are not responsible in any way for the implied warranty about the quality, integrity or accuracy of the content that belongs to the third party websites. You may rely on the third party content posted on SweetRummy.in solely at your own discretion, risk, and liability. When you visit such content, you will be subject to applicable terms and conditions. We hereby declare that we do not control and are not responsible for any content belonging to third-party websites, as the hyperlinks given do not mean endorsement of the websites or website pages linked to by us.

Promotions

    When you register with SweetRummy.in, you will receive notifications regarding special offers, updates, contests, account activities, etc. through SMSes, emails and direct mails. Your Account must be KYC-approved to be eligible for any promotional offers such as bonuses and promotional prizes. If any aspect of your contact information or KYC (ID, Address, Email or Mobile) is not approved or verified, you shall not receive any promotional amounts or prizes.

     All the details of all our promotions are available in the “Promotions” section on the Website. Each promotion has its own Terms and Conditions, which are clearly explained on the respective promotion pages. All the cash bonuses and deposit bonuses have additional terms and conditions, which may differ from offer to offer in accordance with the applicable bonus plans. Any Bonus offer may not be claimed in conjunction with any other bonus offers offered by Sweet Rummy at the time. Once you activate the bonus code, any bonus codes and offers being utilized by you previously will become invalid and inactive automatically and you will stop receiving their benefits. You will only receive disbursements for the active bonus code.

     All the games, contests, bonuses and cashback offers in the “Promotions” section may be discontinued or canceled without any prior notice. SweetRummy.in is not responsible or liable for any such cancellations and will not pay the Users any compensation whatsoever except refunding the applicable entry fee. The decision of the SweetRummy.in Management shall be final and binding in case of any disputes.

Refund Policy

    A detailed explanation of SweetRummy.in’s Refund Policy is given below:

Cancellation of Games

    SweetRummy.in is not responsible for any loss resulting from the cancellation of any games due to Service outages caused by the failures of our service providers, computer viruses, natural disasters or any other reason that is beyond our control. You acknowledge that you will not be entitled to any refund due to cancellation of games caused by factors that are beyond the reasonable control of SweetRummy.in.

Online Transactions

    Transactions to transfer money to your Sweet Rummy cash account have to be made through third-party payment gateways. SweetRummy.in is not responsible for the denial or rejection of any transactions as they are subject to the terms and conditions of the third-party payment gateways. SweetRummy.in may reverse any transactions, and the specific amount will in such a case be refunded to the financial instrument/platform that was used by you to perform the transaction.

Account Validation

    SweetRummy.in has the right to check or validate the personal information of the players from time to time. The process of validation can be done through a phone call or via email. If we are not able to get in touch with you at first, several attempts will be made to establish contact with you. In the event that the validation is unsuccessful, or we are unable to contact you after making all possible attempts, we reserve the right to suspend your account and refund the amount lying in your account to the financial instrument/platform that you used to make the payment online.

Promotions

    Rummy contests, offers, bonuses, tournaments and games in the Promotion Section on SweetRummy.in may get cancelled or discontinued at any moment without any prior notice. SweetRummy.in disclaims any liability, except the refund of the entry fee wherever applicable.

Refer and Win Cash

Responsible Gaming

    We operate as a responsible gaming company and encourage our players to play responsibly. We carefully monitor the playing activities of our players and alert them if they develop any compulsive behaviour. We take precautionary measures like the following to make sure that we offer a good online rummy gaming experience.

Refund Requests

    In cases of accidental or erroneous cash credits to any party, user or company, we can independently or you can request for a refund within two weeks of initiating the transaction. SweetRummy.in will process the refund if it is a genuine case of accidental or erroneous cash credit, which is clear from your request or after our own independent investigation. The refund amount will be credited within two weeks to the financial instrument/platform that was used to make the corresponding transaction.

Voluntary Termination

    You may cease to use our gaming services and terminate your account by emailing us at [email protected] with a clear explanation of your intention and duration from 48 hours to 6 months. After evaluating your case, at our discretion, SweetRummy.in will refund to you the entire cash amount available in your account within 10 working days and terminate your account. Please note, that any account actions you take after emailing your request for terminating your account, including, but not limited to, playing cash games, tournaments, depositing and withdrawing money, will be deemed as actions taken solely by you and SweetRummy.in shall not be responsible for your actions.

Inactive Accounts and Unused Funds

    If your account has been inactive for over 365 days and has unused funds in it, Sweet Rummy shall remind you three times to activate your account. To activate your account, you must log in and use your funds by playing a cash game. If, despite the reminders, you do not return to the site and do not activate your account, Sweet Rummy shall refund all unused funds from your account to your bank account in our records. If you do not have any bank account information associated with your account or the bank account information provided is incorrect, Sweet Rummy shall serve you three more reminders to correct your bank account information. If you fail to provide your bank account information for a refund, Sweet Rummy shall confiscate the funds from your account and deactivate the account. All reminders shall be sent to the email and phone number you entered on Sweet Rummy as part of your account details and information.

    Accounts found in breach of our Terms and Conditions shall receive no reminders, and the unused funds in such accounts shall be subject to the terms of our Breach and Consequences policy.

Indemnity

    In accordance to the extent that is permitted by law, and in the humble consideration for allowing you to take part in the activity of online rummy games, you hereby agree with full knowledge to indemnify, defend and save us and hold us harmless to the complete extent of all awards and benefits, disbursements, litigation cost and reasonable fee of the attorney that we may have to incur or suffer in connection therewith including any sort of direct or indirect or consequential losses that may refer to any loss of profit and reputation that can arise from any claims, suits, taxes, actions, cause of actions, damages, penalties, injuries, expenses, demands, interest and/or awards imposed, brought or asserted against us by any person who has a connection with:

    Access to your user account by using your username or password to use our rummy games services with or without your authorization, 

    Instances of use, misuse or abuse of your user account on Sweet Rummy website in any way whatsoever,

    Offensive, illegal or defamatory conduct, demeanour or acts carried out by any players that are intended to mislead, defame and threaten, or cause obscene, illegal or inaccurate actions, even if originating from another player who is using your own account, 

    Cause infringement of other parties’ intellectual property rights by publishing any content on Sweet Rummy website

    Disruptions like technical failures, disconnections, defects, interruptions, system breakdowns, manipulations in data transmission, corruption of data or its loss, failure in communication lines, distributed and constant denial of service attacks, and virus or other unfavourable or adverse instances of technology in connection with your access to or the use of our services to play rummy on the website

Contact us

    Sweet Rummy is here to provide you with more information, answer any questions you may have and create an effective solution for your instructional needs, contact us any time at [email protected]